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Our Privacy Policy

Castle Home Care Services Ltd is committed to protecting the personal information of all visitors to this website. We recognize our obligation to keep personal information secure and believe it is important for our website users to know how we treat their personal information.

Information collected

Users of the website can visit the site without revealing their identity or providing information about themselves.

We collect information directly from users when they voluntarily submit their personal information to us. At certain parts of our website, we may provide the opportunity for users to send an e-mail or contact form to us which may contain their personal data.

When this sort of information is collected we will provide the reason for collecting the information and how the information will be used. We reserve the right to add to this list of opportunities available to our users to interact with us. It is completely up to users to provide us with their personal information.

Use of collected information

Visitors are informed of the use of their personal information at the time of collection. Personal information provided or collected via our ‘contact us’ form is used strictly to respond to enquiries or to process requests.

We will hold this personal information for a period of time that we consider reasonable in order for us to deal appropriately with the enquiry. When submitting personal date to sign up to our newsletter service you agree to Castle Home Care Services Ltd using your data to send you information about our services and other information that we feel is necessary to provide you with the best possible customer experience. We only process personal information for legitimate business purposes where we feel that the processing allows us to enhance, modify, personalise or otherwise improve our services/communications for the benefit of customers.

Some personal date may be accessible to other companies that we have hired to provide services to us. Such companies are contractually bound to adhere to our Privacy Policy and to use such personal information strictly for the performance of the particular services only. This organisation does not sell, trade, provide or rent personal information to third parties.

Security of collected information

Castle Home Care Services Ltd maintains a strict physical, electronic and administrative safeguards for the protection of users’ personal information from unauthorized or inappropriate access. Employees, business partners and affiliates who misuse a user’s personal information are subject to disciplinary actions.

Any data collected through our website will be afforded protection whether in a manual or electronic form in line with the principles of Data Protection, E-Privacy and BS 7799 and new Data Protection laws.

Users access to collected information

Users of our website may have access to their personal information that has been provided to us or collected through this website on written request to us.