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About Us

Our Story

Our mission is to provide quality and empathetic care in all situations with commitment to excel and benchmark quality of care through transparency, intense training and quality assurance. We will continue to strive towards being the specialist ensuring all staff have a thorough understanding of our clients’ needs. Castle Home Care Services Ltd will uphold, implement and consistently improve on Person Centered Care by always putting the client first. We will continue to have integrity and professionalism in all areas of care ensuring our standard of care, compliance and quality assurance is outstanding.

Our Team

We have a dedicated team of carers who are passionate about what they do. We believe it takes someone special to be a carer and we select our staff based on their qualifications as well as their personal qualities. All our carers undergo frequent training and reviews to make sure we only offer a high class standard of service to our clients.

    Christine Farmer

    Christine Farmer

    Registered Manager & Operations Director

     

    Christine is the Registered Manager and Operations Director of Castle Home Care Services. She has over 10 years of experience within the Health and Social Care sector as both a Home Carer and a Registered Manager. Christine has a vast range of skills, knowledge and qualifications that she can apply to different situations and settings. She has worked with a variety of clients with a range of needs as well as overseeing staff and managing various other tasks within her role. Christine is highly thought of by the clients and the staff and she continues to build positive relationships with all those she works with.

    "A dedicated team of directors and diverse carers to suit all needs and personalities. No job is beneath them they go above and beyond to individualise your package to suit YOUR NEEDS, not theirs."

    "I just wanted to say what a great job Natalya and Chantelle did last night and this morning. They are so pleasant, calm and always have a lovely smile on their faces. With my mum being under the weather it was such a peaceful bed and morning visit with the two of them as a team."

    "Thanks for the update and thanks to you and your staff with all your help with this case it has been great and am so glad Peter is now getting regular care. I have recommended you to all my team and will do to the other teams here at NYCC."

    Social Worker

    "Just a note to wish everyone all the best for the new year and to thank everyone involved in Constance’s care during her final illness. Your help, professionalism and support were very much appreciated. All the best and again many thanks."

    Family of Client

    "Thanks to everyone for their care and assistance in looking after Eddie at home."

    Family of Client

    "Thank you for all yours and your teams efforts in helping to keep me in my home."

    Client

    "Just to say that I spoke to Mrs B earlier of the above address and she was singing the carers praises following the call this morning for Mr B. She said the carers were brilliant, Mr B really enjoyed the call and she was just so pleased that it went so well so long may it continue!"

    Social Worker

    "I would like to pass on a compliment received for your team from your client PD in Richmond. She said that all the team were very lovely, cheerful, knowledgeable, they brighten her day and will do anything for her."

    Kind Regards

    Social Worker

    A Poem From a Client  

    An Ode To My Carers

    It was on a Monday morning when my carers came calling

    They gently washed and dressed me and made my breakfast and tea

    They then settled me comfortably and left me a chocolate roll for elevenses

    They came at lunch time and prepared my lunch

    Then back again at tea time and cooked my tea

    I expected them back to put me to bed, I was greatly surprised they sent two bosses instead, who gently put me to bed

    So endeth my caring, gentle Monday.

    Just wanted to let you all know how much your help and support were appreciated over the last months of David’s life. 

    Castle Home Care ensured David achieved his wish to die at home.'

    Family of Client

    Thank you all for the care and kindness you showed to Lins, whilst under your care.

    My heart goes out to you all for your kind and considerate work you do, I will never forget you all.

    Love

    David.

    A Poem From a Client  

    C.A.R.E

    The dream team whom care and are caring

    They come in smiling and are always cheerful

    You are treated with respect and dignity

    If you want the best do the rest and come to Castle Home Care.

    See report

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